Last updated: November 2025
This Privacy Policy describes how Human Space (“we,” “us,” or “our”; dba CityWhispers) collects, uses, and protects your personal information when you use our mobile application and website (collectively, “the Services”).
We are committed to respecting your privacy, handling your data responsibly, and being transparent about how we use it.
1. Who We Are
Human Space (dba CityWhispers) is a creative technology company developing immersive audio and AR city walks that combine music, sound, and storytelling.
Contact: support@citywhispers.me
2. Data We Collect
We collect only the data necessary to provide and improve our Services.
Depending on how you use the app or website, this may include:
a) Information You Provide
- Contact data: if you contact us via email or a form, we collect your name and email address to respond to your inquiry.
- Feedback data: if you submit reviews, comments, or forms within the app, this information is stored to help us improve our experiences.
b) Automatically Collected Data
- App analytics (anonymous): usage statistics such as session duration, walk completion, and crash logs, collected via standard analytics tools (e.g., Firebase, App Store Connect analytics).
- Device data: device model, OS version, language, and country, used solely for app performance monitoring and debugging.
- Geolocation: when you use the app, your approximate location is used to trigger audio content relevant to your position.
- Location data is processed locally on your device and not stored or shared on our servers.
c) Cookies (Website only)
Our website may use essential cookies for functionality and optional analytics cookies (e.g., Google Analytics) to understand visitor traffic.
You can disable cookies in your browser at any time.
3. How We Use Your Data
We use the data we collect for the following purposes:
- To operate and improve the CityWhispers app and website;
- To provide you with audio-guided and location-based experiences;
- To respond to user inquiries and feedback;
- To maintain app performance, security, and reliability;
- To analyze anonymized usage patterns for improving user experience.
We never sell, rent, or trade your personal information.
4. Legal Basis for Processing (GDPR)
We process your personal data under the following legal bases:
- Performance of a contract: to deliver the features of the app or respond to your requests;
- Legitimate interest: to improve app quality and ensure technical functionality;
- Consent: for optional analytics or when you share personal information voluntarily.
5. Data Storage and Security
All personal data is stored securely and only for as long as necessary for the purposes described.
We use industry-standard security measures (encryption, secure servers, limited access) to protect your information.
6. Third-Party Services
CityWhispers may use the following trusted providers:
- Firebase (Google) – for analytics, crash reporting, and optional push notifications.
- Apple / Google app stores – for app distribution and usage statistics.
- Stripe or other payment providers (if integrated in the future) – for secure transactions.
Each provider processes data in compliance with GDPR and their own privacy policies.
7. Your Rights (EU/EEA Users)
You have the right to:
- Access the personal data we hold about you;
- Request correction or deletion of your data;
- Withdraw consent at any time (for analytics or communication);
- Lodge a complaint with your local data protection authority.
To exercise these rights, contact us at: support@citywhispers.me
8. Data Retention
We keep your data only as long as necessary to provide our Services or as required by law.
Anonymous analytical data may be retained for statistical purposes only.
9. Children’s Privacy
CityWhispers is not directed to children under the age of 13 (or under 16 in the EU).
We do not knowingly collect personal data from children.
If you believe your child has provided information, contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements.
The latest version will always be available at citywhispers.me/privacy.
We encourage you to review it periodically.
11. Contact
For any privacy-related questions, please contact us:
support@citywhispers.me
https://citywhispers.me
Complies with:
- EU General Data Protection Regulation (GDPR)
- French CNIL guidelines
- Apple App Store Review Guidelines (5.1.1 and 5.1.2)