LAMPA offers audio listening sessions for a mental reset. Here you’ll find help with getting started, downloads, subscriptions, and common issues.
Getting Started
- Connect your device to the internet and open LAMPA. No signup or login screen is required.
- Start a listening session in the app. Its audio downloads before playback, then plays locally.
- Allow the download to finish before listening.
Downloads and Offline Listening
LAMPA downloads audio over HTTPS and caches up to 250 MB on your device. It does not continuously stream audio during playback.
An authorized, unfinished session can resume offline while its authorization remains valid. Starting a new session requires internet access, even if its audio is already cached. Cached audio alone does not provide unrestricted offline access.
Introductory Sessions and Subscriptions
LAMPA includes three introductory listening sessions, followed by an optional auto-renewing monthly subscription through Apple. Check the purchase screen for the current price and subscription terms. Apple handles payment; LAMPA does not collect your card details.
Reinstalling the app does not reset the introductory allowance.
Restore or Manage Your Subscription
If an existing subscription is not recognized, connect to the internet and use Restore Purchases in LAMPA. Make sure you are using the Apple Account associated with the purchase.
To manage or cancel your subscription on iPhone, open Settings → your name → Subscriptions → LAMPA. See Apple’s subscription cancellation instructions for help.
Troubleshooting
- If a session will not start, check your internet connection—even if you have already downloaded its audio.
- If a download fails, check your connection and available device storage, then try again.
- If you cannot hear audio, check your media volume and whether sound is being sent to Bluetooth headphones or another audio device.
- If an offline session will not resume, reconnect to the internet. Offline resumption requires an unfinished session with valid authorization.
- If subscription access is missing, try Restore Purchases. Contact us if the issue continues.
Analytics and Privacy
Optional Firebase Analytics is off by default. You can choose whether to enable it in Settings. LAMPA has no advertising.
Read the LAMPA Privacy Policy for details about technical authentication, downloads, optional analytics, and subscriptions.
Contact
For support, email support@citywhispers.me. Please include “LAMPA” in the subject, your app version, device model, iOS version, and a short description of the problem. If possible, include the exact error message or a screenshot with personal information hidden.
Do not send passwords or payment-card details.
LAMPA is operated by Human Space LLC, doing business as City Whispers.